Privacy Policy

Information Created While You Browse

When you move through the FYNORIQUE storefront, technical information may be generated automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate region derived from network information, referring page, pages viewed, time spent on certain pages, interactions with navigation elements, and session identifiers.

For a beauty-focused storefront, browsing information may also show that a visitor viewed certain product groups, returned to a particular product page, compared several makeup or body-care items, or moved between product pages and checkout. We use this type of information to understand how customers navigate the catalog, whether product information is easy to find, and where the storefront experience may need improvement.

Browsing activity does not by itself tell us why a person is interested in a particular cosmetic shade, skincare format, fragrance profile, or beauty tool, and we do not need to make assumptions about sensitive personal characteristics in order to operate the store.

Product Preferences and Shopping Activity

The products you view, place in your cart, purchase, or ask us about can create a record of your shopping preferences. In the FYNORIQUE catalog, that may include information connected with complexion products, lip and eye products, makeup brushes, cleansing products, sunscreen, body oils, creams, scrubs, fragrance items, candles, apparel, accessories, or gift products.

Some products may include shade, color, size, format, scent, or other selectable options. When you select an option, that choice can become part of your cart, order, customer-service message, or purchase history. We use those details to display the correct selection, prepare the correct product for fulfillment, answer product-related questions, and investigate situations where a customer believes a different variation was received.

Where the store remembers recently viewed products, cart contents, or similar shopping activity, cookies or related technologies may be involved. These tools are intended to support the shopping flow and do not require us to create assumptions about a customer's identity beyond what is needed for the relevant store function.

Information You Provide at Checkout

When you place an order, we may receive information such as your name, email address, shipping address, billing address, telephone number when supplied, products ordered, selected product options, quantities, order value, shipping choice, transaction status, and other details needed to prepare and manage the purchase.

This information is used to connect the order with the correct customer, confirm the transaction, prepare the parcel, communicate about fulfillment, help the carrier complete delivery, and provide after-sales support when needed.

For orders containing products with multiple shades, colors, sizes, or other variations, the selected variation is stored with the order so the fulfillment record reflects what was chosen at checkout. This is especially relevant for makeup products such as foundation, bronzer, lip products, brow products, complexion items, or other color-sensitive purchases.

Payment Information

Payments are generally handled through payment service providers rather than by manually collecting full card information through customer support. Depending on the payment method, the provider may process card details, wallet information, billing verification data, fraud-prevention signals, or other information required to authorize the transaction.

FYNORIQUE may receive transaction-related information such as payment status, payment method type, transaction reference, amount, currency, refund status, or whether additional verification is required. We use this information to determine whether an order can move forward, whether a refund has been initiated, and whether a payment-related issue needs attention.

E-Gift Cards and Stored-Value Purchases

If an e-gift card or similar stored-value product is available through the store, additional information may be created in connection with issuing, delivering, redeeming, or checking that product. This may include the purchaser's order information, the value of the gift card, delivery details supplied for the recipient where applicable, redemption status, and transaction history connected with its use.

Gift-card information is handled differently from a physical beauty product because it may not involve a shipping address or parcel. However, order verification, fraud prevention, customer support, and payment records may still be relevant.

Customers should avoid publicly sharing gift-card codes or forwarding them to anyone who is not intended to use them.

Customer Support Messages

When you contact us, we may keep the information contained in your message together with details needed to understand the request. A support record may include your name, email address, order number, product name, selected shade or size, delivery details, explanation of the issue, and our replies.

Beauty purchases often require more specific support than a general merchandise order. For example, a customer may ask whether the item received matches the shade ordered, report leakage from a body-care product, describe damage to a compact or cosmetic package, report a missing brush or accessory from a set, or ask about the condition of a parcel that arrived in transit.

Keeping the related correspondence allows our team to review what was reported, avoid asking you to repeat the same information, and maintain a consistent record if a return, replacement, refund, or carrier investigation follows.

Photos You Send for Order Support

In some after-sales situations, we may ask for photographs that help us understand a problem. These can include photos of the shipping carton, mailing label, interior packaging, product box, damaged container, leaking product, broken beauty tool, incorrect shade label, missing-item arrangement, or another condition relevant to the order.

Those images are used to review the specific support request and may be compared with order and fulfillment information. They may also be used when a shipping carrier, fulfillment partner, or payment provider needs evidence related to a delivery, damage, or dispute.

Please send only what is reasonably necessary to show the issue. Before sending a photo, check the image for unrelated personal information, faces, documents, addresses, payment details, or other content that does not need to be included. If an identifying label is necessary to verify a parcel, include only the portion needed for us to review the shipment.

Returns, Refunds, Exchanges, and Product-Condition Records

A return or refund inquiry may require us to connect several pieces of information: the original order, the product purchased, the reason for the request, whether the product was opened or used, the condition of the packaging, photos supplied by the customer, return-shipping information, inspection notes, and the payment status of any approved refund.

This is particularly important for cosmetics, body-care items, and other hygiene-sensitive products because product condition can affect how a request is handled. We may therefore retain enough detail to document why a return was accepted, declined, exchanged, partially refunded, or otherwise resolved.

For apparel or lifestyle accessories, support records may instead involve size, color, item condition, included packaging, or evidence of a fulfillment error. We use only the information relevant to reviewing the request and maintaining an appropriate transaction record.

Shipping and Cross-Border Delivery Information

To deliver a physical order, shipping information may be shared with fulfillment services, warehouses, postal operators, courier companies, customs-related service providers, or delivery partners involved in moving the parcel to its destination.

The information required can include the recipient's name, shipping address, telephone number where needed for delivery, email address where needed for tracking communications, parcel information, product description where required for shipping documentation, and other data needed for customs or delivery processing.

Cross-border shipments may pass through several logistics systems before reaching the customer. Each service provider may process the delivery information needed for its part of the route. We do not need to provide a shipping partner with unrelated information about your browsing history or customer-service conversations simply to deliver a parcel.

Fraud Prevention and Order Review

Online orders can be subject to automated or manual checks intended to detect suspicious payments, account misuse, unusual transaction patterns, repeated payment failures, conflicting billing and shipping information, or activity that may expose customers or the store to fraud.

These checks may involve order information, device or network signals, payment-provider responses, transaction history, and limited account or checkout activity. An order may require additional review if the available signals suggest that confirmation is needed before fulfillment.

Fraud-prevention information is used to protect genuine customers, reduce unauthorized transactions, and avoid shipping orders that may have been placed using compromised payment details.

Analytics and Store Improvement

We may use analytics tools to understand how the storefront performs. This can include information such as traffic source, device category, general geographic region, page views, session activity, navigation paths, product-page engagement, cart activity, and checkout performance.

For FYNORIQUE, analytics can help answer practical questions such as whether customers can find shade information, whether body-care product pages are being reached from the expected collections, whether mobile visitors can use product pages comfortably, or whether customers leave the checkout process at a particular step.

We use this information in aggregate or in connection with normal storefront operations to improve navigation, page clarity, technical performance, merchandising, and the overall customer experience.

Advertising and Marketing Measurement

Where advertising or campaign measurement tools are used, cookies, pixels, or similar technologies may help us understand whether a customer reached the store from an advertisement, whether a campaign generated product-page visits, or whether certain marketing activity resulted in a completed purchase.

Depending on the tools and settings involved, advertising providers may use device identifiers, browser information, interaction data, or pseudonymous identifiers to measure or personalize advertising. The exact controls available to you can depend on your browser, device, region, and the advertising service involved.

We do not need to infer medical conditions, skin diagnoses, or other sensitive health information from the fact that someone views or purchases a cosmetic, sunscreen, cleansing item, body cream, body oil, or similar personal-care product.

Cookies and Similar Technologies

Cookies can support basic storefront functions such as remembering a session, maintaining cart contents, preserving selected settings, helping checkout work correctly, reducing suspicious activity, and measuring how the store is used.

Some cookies may be necessary for the shopping process, while others may support analytics, performance measurement, or advertising. Blocking all cookies can affect functions that rely on session continuity, including carts, account features, saved preferences, or parts of checkout.

Your browser may provide controls for deleting or restricting cookies. Depending on the storefront technology and your region, additional consent or preference controls may also be available.

Communications and Promotional Messages

If you sign up for promotional communications or otherwise choose to receive marketing messages, we may use the contact details you provided to send information about products, launches, restocks, offers, or other FYNORIQUE updates.

Shopping and service communications are different from promotional messages. Even if you stop receiving marketing, we may still need to send information connected with an order, payment, shipment, refund, security issue, or customer-service request.

Where an unsubscribe option is provided in a promotional message, it can be used to change future marketing preferences. You can also contact us if you need help with a communication preference.

Service Providers That Help Complete Your Order

Running an online beauty storefront requires services that perform different parts of the shopping and fulfillment process. We may provide relevant information to providers that support ecommerce technology, hosting, payments, fraud prevention, order processing, fulfillment, shipping, customer support, email delivery, analytics, advertising, technical security, or professional services.

We aim to share information according to the task being performed. A carrier needs delivery information; a payment provider needs transaction information; a customer-support service may need the conversation and order reference; and an analytics provider may receive technical interaction information. These roles do not all require access to the same data.

Information may also be disclosed when reasonably necessary to investigate misuse, respond to valid official requests, protect customers or the store from fraud or abuse, or address a dispute connected with a transaction.

International Processing

Cross-border ecommerce can involve service providers located in more than one country or region. For example, storefront technology, payment processing, cloud services, email systems, fulfillment operations, and shipping carriers may process information in different locations as an order moves from checkout through delivery and support.

The location where information is processed may therefore differ from the country where the customer is located. When service providers handle information for FYNORIQUE, we expect the information to be used for the relevant service and subject to the protections and requirements that apply to that provider and processing arrangement.

How Long We Keep Information

Different records are useful for different periods of time. Order records may need to be retained to support fulfillment, refunds, payment reconciliation, chargeback handling, customer-service history, fraud prevention, and business recordkeeping. Support conversations may be retained while an issue remains active and for a reasonable period afterward so the resolution can be understood if the customer contacts us again.

Photos provided for damage or order investigations may be retained with the relevant support or transaction record when they are necessary to document the outcome. Analytics or security information may follow different retention periods depending on the system that generated it.

We do not use one single retention period for every type of information because a shipping address, a fraud-prevention log, a refund record, and an analytics identifier serve different purposes.

Your Privacy Choices

Depending on where you live and the type of information involved, you may have choices or rights concerning personal information associated with you. These can include asking what information is held about you, requesting correction of inaccurate information, requesting deletion in qualifying circumstances, or objecting to or limiting certain types of processing.

Some information may need to be retained even after a request is received. For example, transaction records may still be needed for payment disputes, fraud prevention, refund history, accounting, or other obligations connected with a completed purchase.

If you want to make a privacy-related request, email [email protected]. Please describe the request clearly and provide enough information for us to locate the relevant customer or order record. We may need to verify that the request concerns information associated with you before making changes or releasing account-related information.

Children's Information

FYNORIQUE products are presented for ordinary consumer shopping and we do not intentionally build customer profiles around children. If we become aware that personal information has been provided by a child in a situation where additional consent or removal is required, we can review the matter and take appropriate action.

A parent or guardian who believes a child has provided personal information through the storefront can contact our support team with enough detail for us to investigate the request.

Security and Account Care

We use reasonable technical and operational measures intended to protect information used in storefront activity. Online systems can never be guaranteed to be risk-free, so customers should also take care with passwords, payment credentials, gift-card codes, shared devices, and order information.

Be cautious with messages that claim to represent FYNORIQUE but ask for passwords, complete payment-card information, or other credentials that are not normally needed for customer support. If you are unsure whether a message is genuine, contact us through the email address shown on this page.

Do Not Track and Browser Signals

Some browsers and devices can send privacy-related signals, including Do Not Track or other preference signals. Because browser signals, technical standards, and regional requirements can differ, the way a particular signal is recognized may depend on the technology used by the storefront and the services connected to it.

You can also use browser settings, cookie controls, device privacy settings, and available storefront preference tools to manage certain types of tracking or stored information.

When This Privacy Information Changes

Our product assortment, storefront technology, payment options, shipping arrangements, analytics tools, and customer-support processes may change over time. When those changes materially affect how customer information is handled, this page may be revised so the explanation remains aligned with the way the store actually works.

Reviewing this page periodically can help you understand the current approach to browsing data, orders, customer service, fulfillment, marketing, and privacy choices.

Privacy Questions

If you have a question about personal information connected with your FYNORIQUE shopping activity, an order, a support conversation, a photo previously sent for an order issue, a marketing preference, or a privacy request, contact us at [email protected].

When contacting us about an existing order, including the order number can help us locate the relevant record without asking for unnecessary additional information.